He then goes on to remind us what is meant by a KPI before asking and answering another question, “Why on earth do I need to bother with KPI’s to design a sales training for sales people?
He then goes on to consider “How do I begin? “Where do I begin?
Whilst John is specifically addressing sales training, all that he says adapts to all forms of training so this is well worth the read.
Click here to read in full what John has to say.